While I'm in a “reality check” frame of mind, this post from Strumpette is worth reading.
Exposing the Communist Blogifesto:
Excuse me, businesses don’t really want “relationships” with their customers. It's too expensive, it's too messy and the return is nominal at best. Not even the most prolific hooker wants a personal relationship. Our job is to anticipate needs/wants/desires and then present clients with something special. If I did my homework, I will be rewarded; if not, I will be punished. The money is on the dresser. End of transaction.
Do we really want “I'm not buying from them anymore” to be our only means of influencing businesses? Or is that more than enough for most customers?
Leave a comment