Good questions being raised by this panel: Do we need to change how we recruit? Do we need to change people’s job descriptions? How will they answer?
Olivier: Every organisation has people who want to do this. Management need to understand how it’s going to benefit them in the long-run. Until you get management buy-in, you’re never really going to move forward. It’s always be at arm’s length.
Benjamin Ellis: Not a fan of specific social media strategies. Installed a wiki in an organisation where you said anything out of management line, you got into trouble. You need the culture to enable it. Job description: I’ve never seen one that says that you should answer e-mail or letters… We’re moving from a world where you only publish the good stuff to a world where everyone publishes.
Steve Bridger: On the other hand, a diktat where everyone must participate is bad. You need to go with the flow.
Gabrielle Laine-Peters: Most employers know hat younger people are already on these platforms. Educate before you set guidelines. Social media: they’re tools in a toolbox. It’s about integration and evolution. Find champions in each department
Olivier: Lots of social media people are hired because they can blog and know Facebook, but they have no operation experience. Data analysts should not be community managers – totally different skills.
Gabrielle: Tweeted that my Moo Cards had a problem – they biked me replacements.
Andrew Gerrard: Difficult for big companies to do that.
Benjamin: The power has moved from inside the organisation to outside it. It’s a hard time to be a big company. 48 hours to reply to a tweet, while all the boards approve it – you can’t operate like that.
Steve: If you try to layer this over a company that’s closed or hierarchical, it won’t work. “the line” isn’t always in the same place – even companies can change their minds on the basis of new informations.
Tools for internal communications hub? Olivier recommends Yammer
[we use that successfully]
Interesting side debate about the problems of government – and, in particular, the clash between internet time (seven times faster) and government time (seven times slower)…