Could we build more trust in journalism by being more honest?
Like the French at the battle of Agincourt, the mainstream media are losing the culture war, because the enemy has better weapons. Are we prepared to fight a 21st century information war?
Google needs our trust if it is to carry on indexing and organising the world's information.
The tools of reporting are becoming more available at the same time that trust in media is diminishing…
The community gathers around its self-created experts, and with little cost structure to manage, a quality content origination process is activated. It might seem impossible that the value that publishers create will be completely removed, but as we see more and more authors, musicians, and industry experts choose to set up without a ‘publisher’, the likelihood increases. Even beyond these emergent experts, we have an ocean of what is popularly called user generated content, which is of varying degrees of quality, but on aggregate poses a substantial risk to traditional publishers.
Andrew Davies, co-founder of Idio, hits the nail on the head here (and the whole article is worth a read). Yes, people will turn to trusted brands – but those brands will often be people rather than the traditional media brands of the past. And there will be a whole range of trusted sources, from friends, through to industry experts. The question is: can you build a business out of a group of trusted individuals?
Strangely, now that Q&A has started, the conversation has moved away from technology issues to social ones. And, essentially, people are worried about trust systems and how that works. The eBay sellers issues and their rankings seems to be default example and it’s leading to a discussion about how systems break down as we move from geeks to the general public. Big company buy-in is seen as vital by people on the floor.